Tuesday, April 14, 2009
Colton's Restaurant
Tell me why do I continue to try and eat at our new local restaurant? At first they had lots of help and friendly people. Then school started and they lost half there staff. (like most) We would try to go on Prime Rib nights and at 6pm we were told they didn't have any Medium rare. The manager would come to the table and basically blame us for waiting sooo late to eat. Oh I get it., it was our fault. So after striking out 3 times we no longer ask for our favorite meal. They specialize in steak so we thought we would try our steaks medium rare. To our surprise each and every time they were WELL done. The manager refused to come out and talk to us. He (little old man lurking in the corner) sent the waitress over to apologize and we would leave hungry. We finally found something that they could cook correct. Our son always got the sirloin tips and he also liked them medium rare. I began ordering them and was very happy. I can't eat a lot and this was the perfect size and only 1 side item I always left full but not uncomfortable. We were happy for about a month. We found our selves with our 3 oldest at work and that only left my husband my youngest son and myself so we (against my son's choice) decided to go to Colton's for sirloin tips. We entered and with our minor son of 12 yrs old were sat in the bar! We felt uncomfortable but didn't make a fuss. We saw the table tent for Wings and got excited we love wings. The server came over and we ordered wings and drinks. She came back and said they were out of wings! what ? it was only 5pm on a Tuesday. Again not making a fuss just ordered the trail potatoes. We tried to order the sirloin tips and was told that I wasn't allowed to order them because they weren't making any money on them. Ok so now I'm a bit upset so I told her that I wouldn't be ordering. The family wanted to leave and go to Taco Bell but I said no we already ordered. I told the server to let the manager know that tonight would be our last visit. She said she would speak with the manager and see if he would let her order the sirloin tips for me. I didn't respond I was just annoyed. No wings , No Prime Rib, can't cook a medium rare steak and now no sirloin tips. Please tell me why do we go there? another server recognized us because as previously stated we go there often (ever since we had the tips we would go about once a week). She told us that the manager told them that they were told they make no money on the kids meals and that they do that so that families would eat there. But they have cameras all over and they would loose their job if caught. She stated that she couldn't afford that but also said she has had several of her customers stop coming because of this decision. So I'm looking over our bill (mind you I didn't eat) at it was $32 just for my son and husband. Over $6 alone for drinks I only had 2 sips out of my drink and she brought a refill. (hint save the money by NOT bringing a drink until almost finished the first one) I never finished the first and certainly didn't touch the second. Looking at the kids sirloin tips that my son had there was only about 3oz of tips and a huge plateful of fries (hint save the money on fries and only give half the amount) my son never finished a third of the fries. Ok I'm a kitchen manager with over 25yrs experience I recently priced out a 8oz steak with baked potato and salad and at retail it would cost $3.50 so to be told at $4.99 and no salad and only about 3oz of steak that they don't make any money that's crap! that meal should only cost $2 bucks at the most. (retail of course) So in the long run they will now loose about $50 a week just from us. The manager never came over and the server never mentioned a conversation with her boss. The money they made on me was 3 potatoes turned into trail potatoes at a cost of .38cents per potato and barely any cheese and bacon I'll be generous and say the retail cost was $1.50 and they charge $6.99. So yes they make money on every meal ! but unfortunatly we watched in horor this what started out to be a good fit for glasgow and our family turn into yet another inconsistent poorly managed restaurant. We really wanted them to succeed so much so that my spouse wrote them once before letting them know our family of 6 had dined and spent close to $150 bucks and only 1 meal was correct. Only looking for an appology and the hopes of correcting the problems. They sent us a letter with 1 sentence stating they were sorry we had a bad experience. Not signed and not sincere. Crazy way to do business. It's a shame because I'm sure they spent a lot of money remodeling this building only to chase away customers. I guess we will continue to drive to Bowling Green. At least at Logans if something is wrong they fix it! they don't blame the guest or the help. And they don't have the employee's make up excuses for their failures.
Monday, February 16, 2009
Dominoes Pizza Sunday night
Dominoes Pizza was having a nightmare last night. It was unbelievably busy. They were running out of ingredients. They were short staffed.
We ordered three pizzas, two sandwiches and wings. When we got there they weren't ready. We were greeted politely and they apologized. No big deal. It's pizza, not exactly a life and death situation. While we were waiting two employees and the manager were working as fast and as hard as they possibly could. When we first arrived it was four employees but two quit while we were waiting.
I don't care the circumstances, that was a pretty crappy thing to do to your fellow employees.
We waited a few minutes - not a real long time. While we were there a customer came in, identifying himself as "De Haas". He, just as we were, was greeted and apologized to, he was told it would be another ten minutes for his pizza.
You would of thought by his reaction he was told his pants were on fire. He took his pizza being late as a travesty. He proceeded to tell off the manager (the mgr never took the bait and just kept being polite). He also stated he was "a retail manager". I guess in his mind that made him an expert on pizza cooking.
I really wish I would of asked him what "retail" he manages so I could encourage everyone to boycott where such a rude person works. Also he used the word "dude" and I have a strict policy against giving business to any establishment where adults use the word "dude". If anyone knows where "De Haas' works please write and let me know.
The only good thing about the De Haas episode was when he said he was going to go to Pizza Hut. I have been to Pizza Hut. De Haas and they deserve each other!
I do want to mention, if late pizza is a real big deal in your life, you have a pretty good life. People all over our country and our planet, are worried about eating anything and people are throwing fits over late pizza?
They should be ashamed!
We ordered three pizzas, two sandwiches and wings. When we got there they weren't ready. We were greeted politely and they apologized. No big deal. It's pizza, not exactly a life and death situation. While we were waiting two employees and the manager were working as fast and as hard as they possibly could. When we first arrived it was four employees but two quit while we were waiting.
I don't care the circumstances, that was a pretty crappy thing to do to your fellow employees.
We waited a few minutes - not a real long time. While we were there a customer came in, identifying himself as "De Haas". He, just as we were, was greeted and apologized to, he was told it would be another ten minutes for his pizza.
You would of thought by his reaction he was told his pants were on fire. He took his pizza being late as a travesty. He proceeded to tell off the manager (the mgr never took the bait and just kept being polite). He also stated he was "a retail manager". I guess in his mind that made him an expert on pizza cooking.
I really wish I would of asked him what "retail" he manages so I could encourage everyone to boycott where such a rude person works. Also he used the word "dude" and I have a strict policy against giving business to any establishment where adults use the word "dude". If anyone knows where "De Haas' works please write and let me know.
The only good thing about the De Haas episode was when he said he was going to go to Pizza Hut. I have been to Pizza Hut. De Haas and they deserve each other!
I do want to mention, if late pizza is a real big deal in your life, you have a pretty good life. People all over our country and our planet, are worried about eating anything and people are throwing fits over late pizza?
They should be ashamed!
Outback Steakhouse Valentine's day
The Outback in Bowling Green on Valentine's Day was great. Prime rib cooked perfectly. The loaded baked potatoes very good. Dessert was great - we had the sampler.
It was very busy. There was a 90 minute wait. Lucky for us we did the call ahead seating and only had to wait a few minutes after we arrived.
The call ahead is perfect for the citizens of Glasgow. When you leave the house, call the Outback and when you get there your table will be ready. Perfect!
It was very busy. There was a 90 minute wait. Lucky for us we did the call ahead seating and only had to wait a few minutes after we arrived.
The call ahead is perfect for the citizens of Glasgow. When you leave the house, call the Outback and when you get there your table will be ready. Perfect!
Friday, January 30, 2009
Colton's Steakhouse For Lunch
Yesterday the wife and I went to Colton's Steakhouse for lunch.
It wasn't very busy - probably the weather.
We were seated immediately by a polite man. I would rather be seated by a pretty young woman in jeans but he completed the job satisfactorily. We were seated in the back area that is raised up a couple of steps. Decent seat although the lamps make it annoying to sneak a peek at the TV.
One thing I didn't like about my seat; We are not small people, so I enjoy room but I felt like the table and the booth seating weren't in the same room. There was at least two feet of room between me and the table so I spent lunch sitting on the edge of the seat leaning forward.
The server was over quickly. She took our drink orders, two waters, two coffees. She brought them back and took our order. My wife ordered the Philly Cheese steak, I ordered the lunch size chicken fried steak with white gravy and mashed potatoes. We also tried an order of their new item, hot wings.
The wings, of course, came first. They were good but nothing to get excited about. There were eight to an order and they were served with a dressing to dip them in. We ordered them hot and glad we did because they were comparable to mild at most restaurants. All in all, not bad but not great either.
The server brought us rolls with a side of honey. Their rolls are fantastic.
Then came lunch. My wife's Philly Cheese Steak was good by her report. She ordered it with a side of cheese fries. She said the fries were good but she chose to eat the rolls and barely touched the fries.
My chicken fried steak was hot and tasty. My potatoes - cold. I asked the server if she could have them warmed up. She promptly took the plate and it came back quickly with hot potatoes.
Every one can make a mistake and they fixed it fast and politely.
During lunch the server kept the coffees filled and the waters didn't need filled. She was attentive without hovering.
She offered desert, we didn't have room. She politely made small talk as she cleared the table.
Recap;
Food was good. Slight blip with the cold potatoes but they get points for fixing problem quickly and efficiently. I would order everything again. The wings are as good as any in Glasgow but there is several places in Bowling Green that have better......Logans, Mariah's and Toots come to mind.
The service was excellent. I don't remember the servers name (that's a good thing) but if her boss is reading this - it was Wednesday the 29th, she was a brunette, working the back row of tables in the back section.
So, all in all, best visit to Colton's I have had in awhile. I hope they keep it up.
It wasn't very busy - probably the weather.
We were seated immediately by a polite man. I would rather be seated by a pretty young woman in jeans but he completed the job satisfactorily. We were seated in the back area that is raised up a couple of steps. Decent seat although the lamps make it annoying to sneak a peek at the TV.
One thing I didn't like about my seat; We are not small people, so I enjoy room but I felt like the table and the booth seating weren't in the same room. There was at least two feet of room between me and the table so I spent lunch sitting on the edge of the seat leaning forward.
The server was over quickly. She took our drink orders, two waters, two coffees. She brought them back and took our order. My wife ordered the Philly Cheese steak, I ordered the lunch size chicken fried steak with white gravy and mashed potatoes. We also tried an order of their new item, hot wings.
The wings, of course, came first. They were good but nothing to get excited about. There were eight to an order and they were served with a dressing to dip them in. We ordered them hot and glad we did because they were comparable to mild at most restaurants. All in all, not bad but not great either.
The server brought us rolls with a side of honey. Their rolls are fantastic.
Then came lunch. My wife's Philly Cheese Steak was good by her report. She ordered it with a side of cheese fries. She said the fries were good but she chose to eat the rolls and barely touched the fries.
My chicken fried steak was hot and tasty. My potatoes - cold. I asked the server if she could have them warmed up. She promptly took the plate and it came back quickly with hot potatoes.
Every one can make a mistake and they fixed it fast and politely.
During lunch the server kept the coffees filled and the waters didn't need filled. She was attentive without hovering.
She offered desert, we didn't have room. She politely made small talk as she cleared the table.
Recap;
Food was good. Slight blip with the cold potatoes but they get points for fixing problem quickly and efficiently. I would order everything again. The wings are as good as any in Glasgow but there is several places in Bowling Green that have better......Logans, Mariah's and Toots come to mind.
The service was excellent. I don't remember the servers name (that's a good thing) but if her boss is reading this - it was Wednesday the 29th, she was a brunette, working the back row of tables in the back section.
So, all in all, best visit to Colton's I have had in awhile. I hope they keep it up.
Thursday, January 29, 2009
Restaurants In Glasgow Barren County are open
I called Glasgow Water and they told me Glasgow Kentucky restaurants can be open today. There was confusion on some of the announcements because of a problem the Cave City area is having with water. I believe the Cave City restaurants were asked to be closed so before you venture towards Cracker Barrel you may want to call first.
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